iFocus RCM takes a stand against violations of privacy and security by our clients, our patients, and website visitors. This Privacy Policy details our information collection practices and how that information is used and protected.
Information We Collect
Personally Identifiable Information (PII)
Personally identifiable information (PII) is data that may be used to directly or indirectly identify an individual. For iFocus RCM, this may include names, email addresses, phone numbers, business information, and other information related to billing. iFocus RCM only collects PII if it is necessary to provide medical billing and revenue cycle management services to clients, such as for communication and account management purposes, and to improve service offerings. iFocus RCM maintains the security of all PII, and it is only accessed by authorized personnel.
Personal Health Information (PHI)
Personal Health Information (PHI) is sensitive patient information about medical history, treatments, insurance information, and billing records. As a medical billing company, iFocus RCM will likely have access to PHI, but only to the extent necessary for billing claims and receiving payment from payers. HIPAA guidelines will be followed to maintain the security of PHI. The protection of PHI will be maintained by using secure systems, encryption, and access controls. iFocus RCM will not allow for the unauthorized use of any health information.
Technical Information
Technical Information refers to the data automatically collected from your usage of iFocus RCM website and systems. This data may comprise your IP address, browser type, device information, operating system, and browsing behavior. This information is used to optimize website functionality and user experience, and to protect system security, as well as to monitor user trends and identify any technical anomalies or unauthorized access. iFocus RCM uses all technical data in good faith.
How We Use Your Information
Your data is utilized in processing your medical billing and revenue cycle management services accurately and expediently to facilitate seamless claim processing and swift reimbursements. Your data is used to manage payments and verify insurance information. Your data is used in conjunction with healthcare professionals and facilities to effectively manage claims processing and reimbursement. Your data is utilized for precise and professional communications with you about your medical billing and services. Your data also facilitates enhancing service quality and streamlining workflows, which ultimately ensures you receive the best possible customer experience. All your data usage adheres to all current legal and regulatory compliances to guarantee privacy, security and transparency.
HIPAA Compliance
We are 100% HIPAA compliant. We assure that the highest level of security and protection is employed while dealing with the Protected Health Information. Confidentiality of patient data and integrity of data will always be maintained while handling the data in any of the processes. Only authorized personnel will be provided with the access rights to sensitive information under the rule of strong role based control. Encryption protocols are extensively used at the data as well as the communication level. Constant updates to regulations and security measures are ensured.
Data Sharing and Disclosure
We will never sell or rent your personal or medical information to any third party in any situation. Your data will only be shared with entities on an as-needed basis to ensure effective business and health care transactions, such as with providers who will assist with correct billing processes. Relevant data will be shared with insurance companies on an as-needed basis for the sole purposes of processing insurance claims and being reimbursed appropriately. Some sensitive data may be shared with reputable third-party vendors on a limited basis under strict confidentiality and security agreements. Data may also be shared on an as-needed basis to meet requirements for applicable laws, statutes and legal processes.
Data Security
To handle and protect critical and confidential data we apply rigorous security measures, including the most sophisticated security features like servers with highest level protection, secured systems, and encryption systems. We apply access and authentication rules with the most strict measures. We check, manage and upgrade our systems frequently so as to avoid potential vulnerability. We regularly train and instruct employees with data protection and security policies. No system may provide an infinite security (100%), but we make sure to increase our level day after day.
Cookies and Website Tracking
Cookies may be placed on your computer by our website to enable better functioning of our site, including your user preferences and settings, so that our website may serve you well while visiting it. Cookies may also enable us to obtain information regarding website traffic, user patterns and interactions, to provide targeted information, and to monitor the functioning and improve our website’s performance and quality. Such information is handled responsibly and securely to provide services to you. You have the ability to turn off cookies at any point in time by using your web browser settings, and essential parts of the site should not be impeded.
Your Rights
You may access your personal data held by us at any time. If any of your personal data held by us is inaccurate or incomplete, you have the right to require that we correct it. You also have the right to require erasure of your personal data where it is legally permissible. You also have the right to know how your personal data is gathered and used. You can make any of these requests to us.
Data Retention
We store your information for only as long as is required to deliver the services we offer. Data may be stored to enable us to meet regulatory and legal obligations. In some circumstances data may be retained for dispute resolution and enforcement purposes. Upon expiry of the required data retention period, data will be securely erased or anonymized. We safeguard all stored data for the duration it is stored.
Third-Party Links
Links to third-party web sites are provided to you for convenience or as a supplementary reference, which you might find informative. iFocus RCM takes no responsibility for the privacy policies and practices or the content of those external web sites, because every third-party web site has its own policy that you should read before sharing any personal information with them.
Changes to This Policy
The Site may have links to external websites that provides further information for your reference. iFocus RCM assumes no responsibility for the contents or practices of these external websites and their associated privacy policies. You are welcome to review the privacy policies of the external websites you are accessing. Interactions with these external websites would be solely at your own discretion and at your own risk.
SMS Privacy
iFocusRCM may send SMS messages related to billing updates and other non-clinical, administrative communications. Users opt in by providing their mobile number through our website forms or by texting a designated keyword to one of our business phone numbers.
Message frequency may vary. Message and data rates may apply.
Users may opt out at any time by replying STOP. For assistance, reply HELP.
Mobile numbers and SMS consent are not sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.