In a solo practice, one unbilled visit is a real number.
When the person at the front desk also does the billing, follow up happens in the gaps between patients. That is how revenue quietly leaves. We run the A/R so the money is worked the way your best day runs.
The solo practice runs the whole A/R from one queue
Most of what a small front desk loses never reaches the payer. It waits, in the gaps between patients, for a quiet hour that does not come.
Capture the visit
Follow the unpaid claim
Work the balance
Follow up happens after hours
When one person runs the front desk, payer callbacks wait until patients stop arriving. By then the filing window is eating into a $90 visit.
One staff member, every job
The person who checks in the patient also enters the charge and chases the payment. The phone rings and the claim loses.
The small balance gets dropped first
A solo practice drops a $40 balance before a $400 one, and that is the claim most likely to recur next month.
How the account runs for a solo practice
Here is what the work looks like, from the first review to the next action.
A defined task.
A documented action.
A visible next step.
Free 90 day audit
We read ninety days of your claims and tell you where revenue is stopping for a solo practice. If your billing is already healthy we will say so, and there is no charge either way.
One named biller, not a queue
Somebody specific is assigned to your account with a direct line and an email. When you call, the person who knows your A/R answers.
Payer rules loaded
Your payer mix, their edits and their authorization requirements are set up before the first claim goes out.
Parallel run
We run alongside your current process for the first cycle so nothing is dropped in the handover.
Steady state and reporting
Monthly numbers at the right level of detail, and the aged A/R worked oldest first from day one.
Billed and worked for a solo practice
Agree the scope with your practice, then keep the day-to-day work organized around it.
- Complete billing and A/R in their hands
- One named biller for your account
- Charge entry and eligibility
- Prior authorization where you need it
- Denial management by reason code
- Aged A/R worked oldest first
- Patient statements and balance follow up
- Monthly reporting
The visit without an owner
In a solo practice, the person who checks the patient in also owns the claim and the balance. The gap is not the work; it is the follow up that has to fit around patients.
What changes when the whole cycle has one owner
None of this is a criticism of your staff. It is a question of what happens to the queue on a busy day.
| Situation | In the practice today | With iFocusRCM |
|---|---|---|
| A claim is returned | Reassigned to whoever picks it up | Reason coded, next action assigned the same day |
| A payer changes a rule | Found out by getting denied | Picked up in the edit set before submission |
| A balance starts to age | Statements go out when someone remembers | On a fixed statement and follow up cycle |
| One person is away | The queue waits for them | The queue does not know they were away |
| Two sites disagree | Argued at month end | One aging, one process, one report |
A few things to know before we start
The right scope starts with a clear conversation.
Ask it directly. You will get an answer from somebody who works accounts, not a sales script.
Monday to Friday, 8am to 5pm Central TimeWe do not have billing staff at all. Can you still work with us?
Yes, and it is the usual shape. We log into your system, run the A/R, and your front desk keeps doing what front desks do: patients.
Is it worth outsourcing for a small volume?
We work solo accounts with modest volumes and are honest about the ones we cannot do well. The audit answers it: if your billing is running clean, we will tell you to keep your money.
What does it cost?
Billing starts at 3.49% of collections. It is a percentage of what we actually collect, so a quiet month costs less too.
Do we need to change software?
No. We work inside the practice management system you already use. No migration, no new license and no retraining your front desk.
An account of this shape uses the whole cycle. These are the pieces most often in it.
Find out what a solo practice is walking away from
Tell us your specialty and the billing issue you want reviewed. We will agree the scope and arrange a secure way to share any records needed.